ee-co-uk“The wrong sort of Contract”

So my contract with EE ran out at the beginning of this year (we’re now in July) and so I moved from a standard two year contract that pays both for the phone and for air-time and moved to a SIM only contract. The deal I got was for £7.50 per month which includes 500 minutes, 500GB and unlimited texts. Sounds like a good deal right?

Except my bill is never – ever £7.50. Instead it’s still £3 – £20 more. When I speak to EE about this I get:

EE: (paraphrasing) “Ohhh well since we moved your account it’s no longer on direct debit so we charge an extra £2.50 for that..”

ME: OK. I didn’t realise there was no longer on direct debit; so I had them move it back. I paid the extra and made a mental note not to do that again.

The next month still the bill comes in at more than £7.50. So I get in contact with EE again and…

EE: (paraphrasing) “Ohhh well even though you may not have made any calls or even remotely used all your data you did listen to an answerphone message for 60 odd seconds whilst you were in Spain so I’m afraid there’s another £20 charge for that…”

ME: OK. I didn’t realise that listening to an answerphone message for 20 seconds would cost me £20. I’ll make a mental note and be sure not to do that again either!

The next month the bill comes in and STILL it’s more than the agreed amount of £7.50

EE: (paraphrasing) “Ohhh, yes I can see it on your account. Apparently you sent four emoticons.”

ME: Emoticons? You’re charging me for sending those stupid images and ridiculous smiley faces?

EE: (paraphrasing) “Ohhh yes. I’m afraid that emoticons don’t come under your ‘unlimited SMS’ nor do they come under your regular data plan.”

ME: Sorry? So you’re telling me that an emoticon doesn’t come under the heading of ‘data’. Why? Are you telling me “It’s a different sort of data”? A type of data that you’re not normally used to relaying? One that’s more expensive and needs a special kind of charge or something?

EE: “It’s outside your plan sir.”

ME: Send me a bill next month for £7.50 or the past 13 years I’ve been with Orange/EE you can stick it up your bottom and I’m moving to another provider. You’ve been taking the piss for far to long and I’m not having it any longer.